Frequently asked questions

Straight answers.

No insurance-speak.

Forty of the questions our agents actually get asked, grouped by what you are insuring. Every answer is written out in full — nothing to click open.
40 questions across three categories.

01 Personal insurance

Your home, your cars, your boat, your family. If you own it in Southwest Florida, these are the questions that come up first.
Home & condo
Why did my Florida homeowners premium go up when I did not file a claim?

Florida premiums are driven by what carriers expect to pay statewide, not only by your history. Reinsurance costs, litigation trends, and the cost to rebuild after a storm all move rates for everyone in the book. Your roof age matters too — many carriers re-rate or non-renew as a roof passes fifteen years. If you got a large increase, send us the renewal and we will re-shop it before it takes effect.

What is a hurricane deductible and how is it different from my regular deductible?

Florida policies carry a separate deductible that applies only to hurricane damage, and it is a percentage of your dwelling coverage rather than a flat dollar amount — typically 2%, 5% or 10%. On a home insured for $500,000, a 2% hurricane deductible is $10,000 out of pocket before the policy pays. It applies once per calendar year, not per storm. Choosing a higher percentage lowers your premium; make sure you could actually write that check.

What is a wind mitigation inspection and is it worth doing?

It is a short inspection that documents how your home resists wind: roof shape, roof-to-wall attachments, roof covering, secondary water barrier, and whether your windows and doors are impact-rated. Carriers give credits for each feature. The inspection usually costs well under $200 and frequently returns far more than that in the first year. If you have never had one, or yours is more than five years old, get it done before your next renewal.

I received a Citizens takeout offer. Do I have to accept it?

If a private carrier makes an offer within the statutory threshold of your Citizens premium, you generally become ineligible to stay with Citizens. But the offer is not always your best option, and you have a response window. Send it to us as soon as it arrives and we will compare it against the open market before your deadline.

My condo association has a master policy. Why do I still need my own?

The master policy generally covers the building structure and common areas — typically to the unfinished walls. Your unit’s flooring, cabinetry, fixtures, appliances and personal property, your liability, and loss assessments charged by the association are yours to insure. An HO-6 unit-owners policy covers that gap. Ask your association for the master policy declarations and we will size yours to match.

Auto & vehicles
What auto coverage does Florida actually require?

Florida requires Personal Injury Protection (PIP) and Property Damage Liability. Notably, bodily injury liability is not required of every driver — which is exactly why uninsured and underinsured motorist coverage matters so much here. The state minimum is a legal floor, not a recommendation; it will not go far in a serious accident.

Should I carry uninsured motorist coverage in Florida?

In our opinion, yes. Florida has one of the highest rates of uninsured drivers in the country, and PIP pays only a limited amount of your own medical bills. Uninsured/underinsured motorist coverage steps in when the at-fault driver has no insurance or not enough of it. It is usually one of the least expensive meaningful coverages you can add.

I am a snowbird. Should I insure my car in Florida or up north?

Generally the vehicle is insured where it is garaged the majority of the year, and Florida has its own registration and PIP requirements. If you keep a car here year-round, it should be on a Florida policy. If you drive one down each season, tell us — there are ways to handle it that keep you compliant in both states without paying twice.

Does my golf cart need its own insurance?

Your homeowners policy may give limited coverage on your own property, but that usually ends at the curb. In Southwest Florida, where carts are driven on community roads and to the store, a dedicated golf cart policy with liability and medical payments is the right answer. Low-speed vehicles that are street-legal have their own requirements — we will tell you which one you own.

Flood & windstorm
Does my homeowners policy cover flood?

No. Rising water and storm surge are excluded from every standard homeowners policy. Flood is a separate policy, written either through the National Flood Insurance Program or through a private flood carrier. In coastal Southwest Florida we treat it as essential, not optional.

I am not in a flood zone. Do I still need it?

Everyone is in a flood zone — the question is which one. A meaningful share of flood claims come from properties outside high-risk zones, and plenty of homes that had never taken water did in 2022. Preferred-risk policies in lower-risk zones are inexpensive. We quote flood alongside homeowners as a matter of course.

Is there a waiting period on flood insurance?

NFIP policies typically carry a 30-day waiting period before coverage takes effect, with limited exceptions such as a policy required at loan closing. Private flood carriers often have shorter waits. Either way, you cannot buy it once a storm is named and in the forecast cone — buy it in the quiet season.

What is the difference between flood damage and wind-driven rain?

If wind opens the building first — a torn-off shingle, a broken window — and rain enters through that opening, that is usually a windstorm claim under your homeowners policy. If water rises from the ground or surges in from outside, that is flood, and only a flood policy responds. After a hurricane both can happen to the same house, which is why we want you carrying both.

Boat & specialty
Is my boat covered by my homeowners policy?

Only in a very limited way — typically small, low-horsepower boats, with minimal liability and no coverage on the water you probably use. Anything you would call a real boat needs its own policy covering hull, liability, wreck removal, fuel spill, towing and your navigational range. Jet skis, ATVs and RVs are the same story.

What is a named storm haul-out provision?

Many Florida boat policies either require you to move the vessel to a safe location when a storm is named, or reimburse part of the cost of hauling and storing it. Some pay only if you comply. Know what yours says before June — we will point out the clause and what it obligates you to do.

Life & umbrella
Term or permanent life insurance — which do I need?

Term covers a set number of years for the lowest cost per dollar of protection, and suits a mortgage, young children or income replacement. Permanent coverage lasts for life and builds cash value, and is used for estate planning, a business buy-sell, or a legacy. Many families are best served by term now and a smaller permanent policy alongside it.

What does an umbrella policy actually do?

It adds liability limits — usually a million dollars or more — on top of the limits already on your home, auto and boat policies, and picks up when those are exhausted. If you have assets to protect, a pool, a boat, a teenage driver or a rental property, it is inexpensive relative to what it covers.

02 Commercial & business

Contractors, restaurants, offices, property owners and the trades. What a Florida business owner needs to carry, and why the certificate never seems to say the right thing.
General liability
What does general liability actually cover?
Third-party bodily injury, third-party property damage, and personal and advertising injury — plus the cost of defending you, which is often the larger number. It does not cover your own property, your employees’ injuries, your vehicles, or mistakes in your professional advice. Those are separate policies.
A client is asking to be named as an additional insured. What does that mean?
It extends your liability policy to cover that party for claims arising out of your work. It is standard in construction and commercial leases, and the specific endorsement form matters — a general contractor asking for completed-operations coverage needs a different form than a landlord. Send us the contract language and we will issue the certificate that satisfies it.
Do I need both general liability and builders risk on a construction project?

In most projects, yes. Builders risk covers the structure under construction and the materials on site against fire, wind and theft. General liability covers injury and damage you cause to other people and their property. They solve different problems and neither substitutes for the other.

How fast can I get a certificate of insurance?
Usually the same business day, and often within the hour if the requested wording is already on your policy. If the request includes an endorsement you do not currently carry, we will tell you immediately what it costs to add rather than let you find out at the job site.
Commercial property
What is business interruption coverage and do I need it?
It replaces lost income and covers continuing expenses while you cannot operate because of a covered property loss. After a hurricane, the closure is often longer and more expensive than the repair. Pay attention to the waiting period and the number of months of income the policy will actually pay.
Should I insure my building for market value or replacement cost?
Replacement cost — what it would take to rebuild today, including current labor, materials and code upgrades. Market value includes land and reflects the sale price, which is a different number entirely. Insuring to market value is how businesses end up underinsured and hit with a coinsurance penalty at claim time.
Is my commercial property covered for flood and wind?
Not automatically. Coastal commercial property in Southwest Florida frequently carries wind on a separate policy or with a percentage hurricane deductible, and flood is always separate. We will show you exactly which perils sit on which policy so there is no gap between them.
Workers' compensation
When does Florida require workers' compensation?
The thresholds differ by industry — construction is far stricter than most, and requirements can begin with your first employee. Non-construction employers generally have a higher employee threshold, and corporate officers may be able to elect out. Tell us your industry and headcount and we will tell you exactly where you stand.
Do I need workers' comp for subcontractors?
If a subcontractor cannot show valid coverage or a proper exemption, you may be treated as their employer for workers’ compensation purposes — and charged for them at audit. Collect certificates before work starts and keep them on file. We will tell you what a valid one looks like.
Why did I get a bill after my workers' comp audit?
Premium is estimated on projected payroll and trued up at year end against actual payroll and job classifications. If you grew, added staff, or had uninsured subs, the audit catches it. Keeping payroll estimates current during the year is the way to avoid a surprise — call us when your headcount changes, not at renewal.
Commercial auto
I use my personal truck for work. Is that covered?
Often not. Personal auto policies commonly exclude or limit business use, especially if the vehicle is lettered, carries tools and materials, or is titled to the business. A commercial auto policy — or at minimum the right endorsement — closes that gap. This is one of the most common uncovered claims we see.
What is hired and non-owned auto coverage?
It covers your business’s liability when an employee drives a rented vehicle or their own car on company business. If anyone on your payroll runs to the supply house in their own vehicle, you have this exposure. It is inexpensive to add and frequently overlooked.

03 Health & Medicare

Individual and family plans, group health, and the Medicare decisions that come with turning 65 in Florida.
Health plans & ACA
When can I enroll in a health plan?
Marketplace plans have an annual Open Enrollment window. Outside of it you need a qualifying life event — losing other coverage, moving, marriage, divorce, a birth or adoption — which opens a Special Enrollment Period, usually 60 days. If something has changed in your life, call before the window closes.
Why is ACA coverage so expensive in Florida?
Florida’s marketplace is shaped by an older population, high medical costs, and the state’s decision on Medicaid expansion — which leaves some lower-income residents without a subsidized path. Subsidies are based on household income and household size, so the sticker price and what you actually pay are often very different numbers. We run your subsidy before you judge a plan by its premium.
Does it cost more to use an agent than to enroll myself?
No. Your premium is the same whether you enroll on your own or through a licensed agent. The difference is that we compare the plans across carriers, check that your doctors and prescriptions are actually in network, and are here in January when a claim gets denied.
How many employees do I need for a group health plan?
Small-group coverage can often start with very few enrolled employees, and carriers set their own participation and contribution requirements. Group is frequently the better answer for a small Florida business than sending everyone to the individual market. Send us a census and we will price both.
Medicare
What is the difference between Medicare Advantage and a Medicare Supplement?
A Medicare Advantage plan replaces how you receive your Medicare benefits, usually through a network, often with a low or zero premium and extras such as dental or vision, with copays as you use care. A Medicare Supplement works alongside Original Medicare to pay costs it leaves behind, has a monthly premium, and lets you see any provider who accepts Medicare. Which is right depends on your doctors, your prescriptions, your travel and your budget.
When do I need to sign up for Medicare?
Your Initial Enrollment Period runs for seven months around your 65th birthday — the three months before, your birthday month, and the three months after. If you are still working with employer coverage, different rules may apply. Missing the window can mean a permanent late-enrollment penalty, so start the conversation about six months out.
Can I change my Medicare plan if I do not like it?
Medicare has an Annual Enrollment Period each fall when you can change plans for the following year, plus a Medicare Advantage Open Enrollment window early in the year for those already in an Advantage plan. Certain circumstances create special enrollment rights. Moving from an Advantage plan to a Supplement later may require medical underwriting — which is why the first choice matters.
Will my plan cover me when I go back north for the summer?
This is the snowbird question, and it is the reason many of our clients choose a Supplement over a network plan. Advantage plans generally cover emergencies anywhere but route routine care through a local network. If you spend months out of state each year, tell us before you enroll — it changes the recommendation.
Do I have to pay you to help with Medicare?
No. There is no fee to you for our help selecting or enrolling in a Medicare plan, and your premium is the same either way. We are appointed with multiple carriers so the comparison is a real one.
Dental, vision & supplemental
Is dental and vision included in my health plan?
Adult dental and vision are usually not included in a major medical plan, and are bought separately. Some Medicare Advantage plans include an allowance. If yours does not, standalone dental and vision plans are inexpensive and easy to add.
What is hospital indemnity insurance for?
It pays you a fixed cash benefit when you are admitted to the hospital, regardless of what your health plan pays, and you can spend it on anything — the deductible, the copays, the mortgage. It pairs well with a high-deductible or copay-heavy plan. Accident and critical illness plans work the same way for different events.

Still have
questions?

Call any office and you will get a licensed agent, not a phone tree. No charge, no obligation, and no pressure to switch anything today.

Naples

2500 Tamiami Trail North, Suite 113

Naples, FL 34103

239-649-4442

Mon–Fri, 9:00–5:00

Fort Myers

17640 S. Tamiami Trail, Suite 311

Fort Myers, FL 33908

239-489-1212

Mon–Fri, 9:00–5:00

Port Charlotte

3718 Tamiami Trail, Suite C

Port Charlotte, FL 33952

941-624-3444

Mon–Fri, 9:00–5:00

These answers are general information about how coverage typically works in Florida, not a statement of what any particular policy covers. Your policy language governs. Unfamiliar term? See our insurance glossary.

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